Understanding Segments and Triggers in Dynamics 365 Customer Insights Journeys

After gathering all that rich information, it’s tempting to map everyone’s experience. A customer journey maps follow the path of a specific customer type. Trying to map everyone at once is like trying to listen to every conversation in a crowded room, you’ll just end up with the noise. From my experience, a map without …

Understanding Segments and Triggers in Dynamics 365 Customer Insights Journeys Read More »